5 Jobs Positions at RwandAir, Kigali, Rwanda – DEADLINE: 17/04/2014

In line with the recent developments and expansion, RwandAir is interested in hiring hands-on industry expert: Sales Manager -Kenya, Sales Executive- Kenya; Accounts Clerk – Kenya; Assistant Legal Officer- Kigali; Customer Service Agent- Kigali.

To fill vacant positions at RwandAir in order to support management at all levels in realizing its Vision and Mission.

1. Position : Sales Manager
Department: Commercial

Section: Regional Sales

Reporting: Country Manager-Kenya

KEY RESPONSIBILITIES

Supervise all reservation and ticketing activity to optimize interaction into potential sales outcome;
Ensure RwandAir reservations and ticketing policies and procedures are correctly implemented;
Deliver Customer Service to exceed guest expectations;
Assign duties, responsibilities to reservation and ticketing staff;
Ensure ticket stock correctly logged, stocked, stored, stored and all materials properly stocked and displayed;
Report on sales returns and ensure all monies are accounted for ;
Provide coaching to ensure high quality service levels achieved and all policies and procedures are correctly applied
JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

A University Degree in a related field such as Sales , Marketing and/or
International Business.
Minimum of 5 years’ experience in Airline business , of which at least 3 in a leadership position.
Airline experience preferred, but not necessary
REQUIRED SKILLS

Very strong communication skills
Ability to work under pressure with short deadlines
Ability to lead, manage and motivate the team
Ability to work in complex environments
Customer focus and attention
Self-motivation
2. Position : Sales Executive
Department: Commercial

Section: Nairobi – Sales

Reporting: Country Manager-Kenya

JOB PURPOSE

The Corporate Sales Executive is responsible for driving the airline targets onsales. You will be accountable for the top line as well as developing and maintaining an effective airline commercial network.

KEY RESPONSIBILITIES

Gather and prepare clientele database for planning and identifying clients’ needs;
Prepare visit work plan for clients for optimum utilization of time and resources;
Visit, service and build relations with Corporates and frequent fliers to maintain loyalty and optimise revenue;
Achieve sales targets in line with budget for profitability of the airline;
Prepare, close sales contracts and deals to key accounts to generate maximum revenue;
Promote WB products and services to create awareness and generate sales and revenue;
Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales;
Prepare sales report for management information and performance evaluation and monitoring.
JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

Bachelor’s degree in Marketing, Business Administration/Management or Social Sciences;
Qualifications in Customer Relationship Management will be an added advantage;
Proficient in relevant computer applications and Good keyboard skills;
Superior oral and written communication skills (Fluency in English, French, Kinyarwanda and Swahili);
Knowledge of customer service principles and practices;
Relevant product knowledge.
REQUIRED SKILLS

Very strong communication skills
Ability to work under pressure with short deadlines
Ability to lead, manage and motivate the team
Ability to work in complex environments
Customer focus and attention
Self-motivation
3. Position : Accounts Clerk
Department: Commercial

Section: Nairobi – Sales

Reporting: Finance Manager

JOB PURPOSE

The Accounts Clerk is responsible for maintaining financial and accounting services in order to meet legislative requirements and support company operations.

KEY RESPONSIBILITIES

Sales documents receipt;
Passenger uplifts documents;
Posting of all sales & expenses on a daily basis;
Daily reporting of bank balances to HDQ;
Daily reconciliation of Sales and Bankings;
Cargo documents;
Reconciliation of all accounts on monthly basis/weekly management meeting;
Miscellaneous Documents;
Loading of files (TCN, Idec, Sales hot files, PFM, Currency file)
JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

Bachelor’s degree in Commerce, statistics and Economics from a recognized university;
3 years’ experience in a busy revenue accounting department;
I.A.T.A. UFTA or ticketing related courses.
REQUIRED SKILLS

Strong communication skills.
Analytical thinking.
Good Interpersonal skills
Conversant with airline accounting operating systems and procedures.
4. Position : Customer Service Agent
Department: Commercial

Section: Airport Operations

Location: Kigali

Reporting: Customer Service Supervisor

JOB PURPOSE

To ensure efficient and effective customer focused check-in and boarding in compliance with SLA’s customer expectation.

KEY RESPONSIBILITIES

To ensure efficient and effective check-in and boarding of passengers in compliance with carriers with SLA’s and customer expectations.
To ensure efficient and effective transit of passengers in compliance with carriers policies/procedures and customers expectations.
To ensure safe and secure operations and working environment to comply with relevant statutory and industry requirement.
To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectation.
To make decisions on service delivery issues, related to misconnections, baggage claims and flight delays, for customer satisfaction.
To make decisions on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction.
JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

A University Degree in Social Sciences, Management, Tourism or other related fields
Relevant IATA/UFTAA qualification
Certificate in relevant computers applications
Experienced delivering service in demanding consumer perishable environment
Customer service experience hospitality/airline industry

REQUIRED SKILLS

Knowledge of airport services and cargo operations.
Commercial acumen with an overall knowledge of airline operations.
An excellent command of the English language (written and verbal) is essential.
Process oriented
Knowledge of IATA recommendations to airlines / travel agencies for selling in the market.
5. Position : Assistant Legal Officer
Department: Legal

Location: Kigali

Reporting: Company Secretary

KEY RESPONSIBILITIES

Draft, negotiate and vet contracts on behalf of the Company to protect its interests,
Developing and overseeing the systems that ensure the Company complies with all applicable codes, as well as its legal and statutory requirement;
Ensure Company’s compliance with statutory and regulatory requirements to avoid legal penalties;
Ensure disputes are resolved in a manner that safeguards the Company’s position and in compliance with local and international aviation regulations;
Brief and monitor external counsel to ensure legal representation is effective;
Develop effective working relationships with key user departments to ensure their needs are understood and appropriate solutions developed that support business needs;
Prepare proposal to lobby the government and other aviation bodies on pending legislation to protect and /or improve RwandAir business environment;
Provide legal counseling so as to ensure legal problems and risks are identified and dealt with before they emerge as significant risk to the business.
JOB REQUIREMENTS

EDUCATION AND EXPERIENCE

Degree in Law with a bias of commercial law
Be an advocate of the Courts of Rwanda
5 years of relevant legal experience, with the legal department of a government or international organization or with a private firm specializing in international or commercial law
REQUIRED SKILLS

Knowledge/experience in aviation law is desirable.
Strong communication and presentation skills.
Keen eye for detail and good knowledge of company law.
Ability to meet multiple deadlines.
Excellent relationship with people.
Work ethics..
Self Confidence.
Listening skills.
How To Apply
The deadline for submitting application documents is 17st April 2014 at 4 pm local time at the front desk of our head office located at Kigali International Airport, Top Floor building. General Manager- Human Resources RwandAir
Kigali International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali – Rwanda
Email: [email protected]

Only shortlisted candidates will be contacted. Note: RwandAir is an equal opportunity employer.